• Handle inbound customer requests for pricing and availability
• Create positive customer relations to encourage repeat business
• Enter quotes and invoices into the company’s invoicing system
• Locate alternative products that are not in stock from approved vendors
• Prepare invoices
• Prepare and supply customers with freight quotes
• Provide input to assist in keeping price lists and catalogs updated
• Follow-up with customers all quotes via calls seeking closure of sales
• Work well with people from diverse backgrounds and locals.
• Make outbound calls to previous customers to generate new leads.
• Complete follow-up sales calls after delivery to assure customer satisfaction
• Work with customers to help solve their problems
• Cross-sell other H&R products

This position requires professional phone skills. The ability to take initiative in a cooperative and collaborative environment and to be able to service the customer’s needs in a timely manner is essential. This position is empowered to prioritize daily workload, once assigned by Supervisor.

KNOWLEDGE, SKILLS & ABILITIES

• Completion of training – approximate 2-month program.
• Ability to contribute to the companies operation and principles through ethical practices.
• Ability to create relationships with and deal effectively and courteously with vendors and customers.
• Proven ability to pay careful attention to details and problem-solving skills
• Sound working knowledge of windows based computer systems.
• Keyboarding skills.
• Microsoft Outlook
• Negotiating skills

This position has significant opportunity for growth and is eligible for commission program after training is completed.