Cores & Returns

Returns

Please fill out the PRODUCT RETURN FORM prior to returning an item. Upon receipt, a Parts Specialist will contact you to continue the process. Please note that items cannot be returned without prior approval.


Core Returns

H&R Construction Parts & Equipment, Inc. (HRCP) requires product cores to be returned on select products.  Customers that return product cores in the condition required by HRCP will be credited back the full amount of the core deposit stated on the customer's original invoice.

 

Please complete the CORE RETURN FORM prior to returning your core.

 

All Product core returns must meet the criteria set forth in this document. HRCP retains the right to change or modify these criteria at any time.

  • HRCP will provide the customer with 30 days in which to return the product core.
  • HRCP will pay return shipping of product core to the HRCP location of its choice.  Any additional shipping charges not authorized by HRCP will be deducted from the core deposit.
  • HRCP will supply the customer with a Bill of Lading (BOL) and the product must be returned using HRCP’s preferred carrier.  Customer is required to properly and securely palletize the product core and load the product onto the carriers’ truck. 
    • Product cores received with fabricated steel stands must be returned on that stand or a fee of $500.00 will be deducted from the product core deposit.
  • All oil ports must be plugged as they were on the original product received by the customer.  All fluids must be drained before returning the product core to HRCP.
  • All cores must be returned to HRCP in the time allotted (30 days) and must be complete, assembled, and repairable, otherwise fees will apply.  Core fees are as follows:
    • 100% core credit returned if:
      • The core is complete, rebuildable, and completely assembled.
      • The main components are rebuildable.
    • 50% core credit returned if:
      • Massive failures leave some major components unusable.
    • 0% core credit returned if:
      • Catastrophic failures leave the component unusable or rebuildable.
      • The core is returned without parts or disassembled.
  • Customers may request the return of any product core valued at 0% by HRCP.  Customer is responsible for return shipping charges.

 

Exceptions may be made and charges may be avoided or agreed upon at HRCP’s discretion.  All exceptions must be approved by HRCP management.

 

COMPLETE CORE RETURN FORM