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Warranty Terms
H&R Construction Parts and Equipment, Inc. (HRCP) products are warranted to the original owner against manufacturing defects in materials and workmanship depending on the condition of the product when it was sold.
Please fill out the Warranty Form prior to returning any item.
Complete Warranty FormWarranty Period
Unless otherwise represented by HRCP, warranty periods from the date of purchase are as follows:
- New H&R Brand final drives are two years
- All other new H&R Brand products are one year
- Rebuilt products are one year
- Miscellaneous new products are six months
- Reconditioned products are six months
- Used and surplus parts are thirty days
- Products sourced by HRCP carry the warranties of the specific vendor that the product was purchased from
- Products sold as a core or parts only are not covered by warranty
Warranty periods will remain as listed unless modified by management.
Engine Warranties
- Engines sold as used, core, or parts-only are not warrantied. The customer will have ten days from the date of receipt to inspect and return the engine at the customer's expense for a full refund.
Main Control Valve (Excavators) Warranties
- Excavator main control valves sold as used, core, or parts-only are not warrantied.
- The customer will have 30 days from the date of receipt to inspect and return the valve at the customer's expense for a full refund.
- H&R neither evaluates valves before sale or provides history of the valve on the machine from which it was removed.
- Installing directly onto a machine without prior evaluation and/or rebuilding is NOT recommended.
General Provisions
- If the HRCP product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion.
- Only original, unaltered, and unmodified materials and workmanship are covered by this policy.
- This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, contamination, or the natural breakdown of materials over extended time and use.
- Due to the fact that diesel engine and machine condition are not consistent, all adjustments related to horsepower setting are not covered by our warranty. HRCP will not be responsible for the cost incurred for final adjustments that may be required at the site.
- Any electric devices mounted on remanufactured components such as pressure or position sensor and solenoids are excluded from coverage.
- Equipment that has been opened without the written consent of HRCP, altered, or repaired after shipment by anyone is excluded from coverage.
- Warranty does not cover depreciation or damage caused by normal wear, lack of reasonable and proper maintenance, failure to follow operating instructions, misuse, lack of proper protection during storage, or accident.
- Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
- HRCP does not cover service charges or any other charges or fees accrued by the purchaser or its third-party vendors.
Warranty Procedure
Fill out the Warranty Form within 10 (ten) days of failure.
- Claims for warranty must contain, at a minimum, equipment model number and serial number, date of installation, hours in service, and a detailed description of the failure of problem.
- Upon request and for warranty evaluation, your product must be returned directly to one of H&R Construction Parts and Equipment’s Warranty Departments.
- All shipping must be pre-paid on HRCP approved carriers and insured.
- HRCP will pay the surface freight to and from the purchaser’s location only if the warranty is accepted.
- H&R Construction Parts and Equipment cannot be liable for lost in-bound packages.
This warranty gives you specific legal rights; you may have other rights, which will vary from state to state.
Complete Warranty FormIndividual Parts Conditions
Axle Assemblies and Differentials
Premium Used Part
- Visual inspection of the housing, ring and pinion, mounting holes, flanges, and surfaces are performed.
- Note: The ring and pinion are guaranteed. The shafts, side gears, brakes, seals, etc., are not guaranteed.
- Warranty: 30 days
Rebuilt
- The differentials and axles are completely disassembled, and all parts are cleaned, inspected, and replaced as needed. New bearings, seals, thrust washers, and shims are installed.
- Warranty: 1 year
Cylinders
Premium Used Part
- Perform a visual inspection of the fittings and flanges. The rod is extended and removed to inspect the chrome, barrel, and piston.
- Warranty: 30 days
Reconditioned
- Perform a visual inspection of the fittings and flanges. The rod is extended and removed to inspect the chrome, barrel, and piston. All flanges are buffed and cleaned, the barrel is honed, and it is resealed and repacked.
- Warranty: 6 months
Rebuilt
- The cylinder is completely dismantled down to its individual parts, where they are cleaned and evaluated. Any parts deemed bad are replaced. The rod is rebuilt or re-chromed if needed, and the barrel is honed. All the bushings, seals, and grease fittings are replaced, and all threaded holes are cleaned and chased. The cylinder is reassembled and then tested.
- Warranty: 1 year
Final Drives
Rebuilt
- The final drive is completely dismantled, and the parts are cleaned, inspected, and replaced as needed. All shims, thrust bearings, thrust washers, and seals are replaced. The final drive is tested for rotation at high and low speeds if able.
- Warranty: 1 year
New Replacement
- New H&R Brand component
- Warranty: 2 years
Main Hydraulic Pumps
Rebuilt
- The pump is dismantled, and all parts are inspected. The parts are lapped and polished or replaced if needed. The bores are homed and polished, and bearings and seals are replaced. The pump is flow and load tested.
- Warranty: 1 year
New Replacement
- New H&R Brand component
- Warranty: 1 year
Other Pumps
Premium Used Part
- Visually inspected, cleaned, and tested when able.
- Warranty: 30 days
Reconditioned
- The pump is completely dismantled, all parts are cleaned, inspected, and replaced as needed. All seals and bearings are replaced in the pump.
- Warranty: 6 months
Radiators, Oil Coolers
Premium Used Part
- Visual inspection of tanks and fins, pressure tested, and checked for leaks.
- Warranty: 30 days
New Replacement
- New H&R Brand component
- Warranty: 1 year
Swing Drives & Gear Boxes
Premium Used Part
- Visual inspection of the housing, mounting holes, upper carrier, pinion, and all surfaces.
- Warranty: 30 days
Reconditioned
- The swing drive and gear boxes are completely disassembled, and the parts are inspected, cleaned, and replaced as needed. All new seals are installed, and new bearing installed when required.
- Warranty: 6 months
New Replacement
- New H&R Brand component
- Warranty: 1 year
Swing & Travel Motors
Reconditioned
- The motor is completely dismantled, all parts are cleaned, inspected, and replaced as needed. All seals and bearings are replaced in the motor.
- Warranty: 6 months
New Replacement
- New H&R Brand component
- Warranty: 1 year
Track Springs
Premium Used Part
- Visual inspection of the spring, flanges, mounting holes, and piston chrome.
- Warranty: 30 days
Reconditioned
- Visual inspection of the spring, flanges, and mounting holes. The piston is removed to inspect the chrome and barrel, and the barrel is honed if needed. All the seals and fittings are replaced.
- Warranty: 6 months
New Replacement
- New H&R Brand component
- Warranty: 1 year
Transmissions
Rebuilt
- The transmission is completely disassembled, and all parts are cleaned, inspected, and replaced as needed. All torque converters are rebuilt, whether sealed or unsealed units. The valving is cleaned, inspected, and resealed or replaced as needed. New bearings, seals, shims, and thrust washers are installed. The transmission is tested on a dynamometer stand to verify shifting of all gears, and proper flow, and psi ratings.
- Warranty: 1 year